Return & Refund Policy

At Tuno Toys, we strive to provide high-quality products and excellent customer service. However, if you receive a damaged, defective, or incorrect item, we are happy to assist you with a return or refund.

Return & Refund Eligibility

You can request a return or refund within 3 days of receiving your order, but only in the following cases:

Damaged Item – If the product is broken or defective upon delivery.
Defective Item – If the item does not function as described.
Wrong Item Received – If you receive a different product than what was ordered.

Conditions for Return

• The product must be unused and in its original packaging with all tags and accessories intact.
• Proof of damage or incorrect items (images/videos) must be shared with our team for verification.
• Returns will only be accepted if reported within 3 days of delivery.

How to Request a Return or Refund?

1. Contact our customer support at tunotoys@gmail.com
2. Share your order details and proof of damage/defect (photos or videos).
3. Our team will review the request and process the return or refund accordingly.
4. If approved, the refund will be processed within 4-5 working days after the returned product is received.

No Returns/Refunds for:

• Products that are not defective or damaged.
• Items returned after 3 days of delivery.
• Used products or items without original packaging.

We value your trust and are committed to ensuring a smooth shopping experience. Feel free to reach out for any assistance!

 For Queries: tunotoys@gmail.com

(Office Days/Hours: Monday to Sunday 11 a.m. - 6 p.m.)